Privacy Policy

1. Introduction

Welcome to Hauloc Logistics. We value your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

Hauloc operates a global logistics and shipment tracking platform. To provide these services, we must collect and process certain personal information regarding senders, receivers, and logistics personnel. This policy is designed to meet requirements under global data protection regulations, including but not limited to GDPR and CCPA.

2. Information We Collect

We collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, and title.
• Contact Data: includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: includes payment card details (processed securely via our payment partners).
• Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
• Shipment Data: includes package descriptions, dimensions, weight, customs declarations, and real-time GPS location data of items in transit.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system and platform.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: To process and deliver your shipment, provide real-time tracking, and manage payments.
• Legitimate Interests: For our internal business purposes, such as network security, service improvement, and fraud prevention.
• Legal Compliance: Where we need to comply with a legal or regulatory obligation (e.g., customs reporting, tax requirements).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

All sensitive documentation—including Proof of Delivery, Customs Declarations, and Shipping Receipts—is stored in an encrypted environment. Access to shipment assets is restricted and, in some cases, protected by visual blurring filters that require manual user interaction to reveal, ensuring that sensitive shipment contents are not exposed to casual observers.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

6. Third-Party Sharing

We may share your personal data with external third parties such as service providers acting as processors who provide IT and system administration services, professional advisers, and regulatory authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Transfers

As a global logistics provider, your data may be transferred to and processed in countries outside of your home country. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data.
• Using specific contracts approved by relevant data protection authorities which give personal data the same protection it has in its home region.

8. Cookies & Tracking

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our privacy team: